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Alexander Turgeon

USPS

Latest Content by Alexander Turgeon

This presentation lays out USPS.com’s continuous improvement approach and how it combines analytics and customer feedback with iterative heuristic reviews, design, and usability testing to monitor, improve, and evolve the USPS.com CX.

Watch Video

Jeff Pass

Alexander Turgeon

Matt Petrowski

Latest Content by Alexander Turgeon

This presentation lays out USPS.com’s continuous improvement approach and how it combines analytics and customer feedback with iterative heuristic reviews, design, and usability testing to monitor, improve, and evolve the USPS.com CX.

Watch Video

Jeff Pass

Alexander Turgeon

Matt Petrowski

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Alexander Turgeon

Latest Content by Alexander Turgeon

Customer Experience & Continuous Improvement: The USPS Digital Approach

Latest Content by Alexander Turgeon

Customer Experience & Continuous Improvement: The USPS Digital Approach